Effective Date: March 2026 | Last reviewed: April 6, 2026
Nova Energy FZE ("Nova Energy", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: https://www.novaenergyfze.com
Registered office: Ogun Guangdong Free Trade Zone, Igbesa, Ogun State, Nigeria.
By using our website, you agree to the terms of this Privacy Policy.
1. Scope
This policy applies to all users of our website, including individuals and businesses who:
- Submit enquiries or quote requests
- Communicate with us via email or forms
- Browse or interact with our website
2. Information We Collect
2.1 Information You Provide
We may collect:
- Full name and job title
- Company name
- Email address
- Phone number
- Country of residence
- Product enquiries and quote details
- Payment information (if invoicing occurs via our website – processed through secure third-party gateways)
- Any other information voluntarily submitted
2.2 Automatically Collected Information
When you access our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring URLs
- Interaction data
3. How We Use Your Information
We use your information to:
- Respond to enquiries and quote requests
- Provide product and service information
- Communicate with you regarding your request
- Improve website functionality and user experience
- Maintain security and prevent misuse
- Comply with applicable legal obligations (e.g., anti-fraud, tax, regulatory requests)
4. Legal Basis for Processing
Where applicable (particularly for users in the UK or EU), we rely on:
- Consent – when you submit forms or accept non-essential cookies
- Legitimate Interest – for business communication, website analytics, and fraud prevention
- Contractual Necessity – when processing enquiries related to potential transactions
- Legal Obligation – compliance with applicable laws
5. Data Sharing and Disclosure
We do not sell or rent your personal data.
We may share your information with:
- Website hosting and IT infrastructure providers
- Analytics service providers (e.g., Google Analytics)
- Email and communication platforms
- Legal authorities if required by law
All third parties are contractually obligated to protect your data and use it only for specified services.
6. International Data Transfers
Your data may be processed outside Nigeria, including in jurisdictions where our service providers operate (e.g., European Union, United States). Where applicable, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent measures to ensure data protection consistent with international standards.
7. Data Retention
We retain personal data only as long as necessary:
- Enquiries and quote requests: up to 24 months after last interaction
- Business communications: as required for operational or legal purposes
- Technical and analytics data: short-term retention (up to 26 months for aggregate analytics)
- If a contractual relationship forms, data may be retained longer for warranty, tax, or legal compliance periods
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access – request a copy of your personal data
- Correction – rectify inaccurate or incomplete information
- Deletion – request erasure of your data (subject to legal exceptions)
- Restriction or objection – limit processing in certain circumstances
- Data portability – receive your data in a structured, commonly used format
- Withdraw consent – at any time, without affecting previous lawful processing
- Non-discrimination – we will not deny service for exercising your rights
To exercise your rights, please contact us via our website.
9. Data Security
We implement reasonable technical and organisational measures, including:
- TLS encryption for data transmission
- Secure hosting infrastructure
- Access control mechanisms
- Regular security reviews
- Data minimisation practices
However, no system is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such information, we will delete it promptly.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of such sites. We encourage you to read their privacy policies.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us via our website.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Significant changes may be notified via a website notice.